1. Introduction

Welcome Message: ZuZu's PITSA, under Pitsa UK Ltd, proudly serves its customers in-store and online. Our commitment extends beyond providing delicious pizzas; we value the trust you place in us and are dedicated to safeguarding your data and ensuring a seamless online experience.

Purpose of Document: This document outlines our practices related to data collection, usage, and your rights. It also sets the terms for using our website and services.

2. Personal Data Collection

• Types of Data: We collect a range of data to serve you better:
• Basic Information: Name, address, and contact details for order processing and communication.
• Preferences: Your favorite pizzas, toppings, and past orders to offer personalized deals.
• Feedback: Reviews and ratings to continually improve our offerings.
• Methods of Collection: Data is gathered through various touchpoints.
• Order Placement: When you order online or via phone.
• Promotions: Sign up for special deals or events.
• Surveys: Participating in our feedback initiatives.
• Customer Service: Interactions with our support team.
• Purpose: Data helps us understand our customers, streamline the ordering process, and improve overall service quality.

3. Use of Personal Data

• Order Processing: Your data ensures we deliver the order to the correct address within the promised time frame.
• Marketing Initiatives: Based on your preferences, we send tailored promotions, ensuring you don't miss out on our special deals.
• Feedback Utilization: We value your feedback. It helps us identify areas of improvement, be it in our menu, delivery times, or overall service.
• Communication Channels: Regular updates, newsletters, and important announcements are shared via email or SMS, keeping you in the loop.

4. Data Protection

• Security Protocols: We employ state-of-the-art encryption techniques, firewalls, and secure servers. Regular security audits ensure that our systems remain impenetrable.
• Third-party Sharing Guidelines: We collaborate with trusted third-party vendors for delivery or payment processing. They are bound by strict data protection agreements, ensuring your data's safety.
• Data Retention Policy: Data is stored only as long as necessary. Post this duration, it's securely deleted, ensuring no unauthorized access.

5. Cookies

• Purpose & Benefits: Cookies help us understand user behavior on our website. They track preferences, ensuring faster loading and a personalized browsing experience.
• Management Options: Users can choose to manage or opt out of cookies. Clear instructions are provided on our website, guiding users on managing their cookie preferences.

6. Your Rights

• Access & Correction: You can request to view the data we hold about you at any point. If any inaccuracies are found, we promptly make the necessary corrections.
• Data Portability: If you wish to switch to another service provider, we facilitate a smooth data transfer, ensuring no disruption in service.
• Deletion Rights: You can ask for your data to be deleted. However, specific data might be retained for legal or operational reasons, but it won't be used for promotional purposes.

7. Acceptance of Terms

• User Agreement: Accessing our website indicates your agreement to these terms. We recommend periodic reviews to stay updated.
• Update Notifications: We ensure transparent communication through email notifications or website banners for any significant changes to our terms.

8. Website Content

• Intellectual Property Rights: Our sole property is all content, from menu designs to promotional graphics. Reproducing, copying, or distributing without permission is prohibited.
• User-Generated Content Policy: Any feedback, reviews, or images shared on our platform might be used for promotional purposes. However, personal identifiers are always kept confidential.

9. Website Usage

• Acceptable Use Policy: Users are expected to use our website responsibly. Any malicious activities, including attempting unauthorized access, are strictly prohibited and may lead to legal action.
• Account Security Guidelines: Users are advised to keep their login credentials confidential. Regular password changes and using strong password combinations are recommended.

10. Ordering and Payments

• Menu & Pricing Updates: Our menu is dynamic, reflecting seasonal specialties or ingredient changes. Prices are updated accordingly, ensuring transparency.
• Secure Payment Gateways: We collaborate with reputed payment gateways, ensuring secure and swift transactions. Regular security checks are conducted to prevent any breaches.
• Order Confirmation Protocol: An automated confirmation with order details is sent via email or SMS once an order is placed.

11. Delivery & Return Policies

• Delivery Zones & Charges: We have demarcated delivery zones. Any delivery charges are communicated upfront, with no hidden costs.
• Estimated Delivery Times: We provide an estimated delivery time for every order. In case of delays due to unforeseen circumstances, customers are informed promptly.
• Return & Refund Policy: We have a clear return policy for any discrepancies in orders. Refunds are processed swiftly, ensuring customer satisfaction.

12. Dispute Resolution

• Dedicated Helpline: We have a dedicated helpline and email support for any grievances or disputes.
• Resolution Process: We aim to resolve disputes amicably and promptly. We have a structured process that ensures fairness and transparency. If a resolution cannot be reached, we may suggest third-party mediation.
• Feedback Loop: Post resolution, we seek feedback to understand the root causes and implement preventive measures, ensuring similar issues don't recur.

13. Third-Party Interactions

• Partnerships & Collaborations: We occasionally collaborate with trusted third parties for special promotions or offers. These collaborations are carefully vetted to align with our values and standards.
• Data Sharing Protocols: Any data shared with third parties is minimal and strictly for operational purposes. We ensure that these third parties adhere to strict data protection standards.
• External Links: Our website may contain links to external sites. We are not responsible for their content or privacy practices. Users are advised to read the privacy policies of any external sites.

14. Limitation of Liability

• Website Accuracy: While we strive to ensure all information on our website is accurate, there may occasionally be discrepancies. We encourage users to verify any critical data before making decisions.
• External Links Liability: We are not responsible for any damages or losses incurred using external links on our website. Users are advised to exercise caution and discretion.

15. Governing Law & Jurisdiction

• Legal Framework: All terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from using our services will be addressed under this legal framework.
• Jurisdiction: Any legal proceedings or disputes will be resolved in the courts of London. International users must also comply with local jurisdictional laws while using our services.

16. Changes & Updates

• Notification Mechanism: We believe in transparent communication. Any significant changes to our terms or privacy policy will be communicated to our users via email or prominent notifications on our website.
• User Responsibility: It's the responsibility of the user to review our terms and conditions to stay updated periodically. Continued use of our services after any updates indicates acceptance of the revised terms.

17. Feedback & Suggestions

• Open Channel for Communication: We value the voice of our customers. We're always listening, whether it's feedback about our pizzas or our online platform.
• Implementation of Feedback: Constructive feedback is not just collected; it's acted upon. We continually strive to enhance our services based on the feedback we receive.

18. Delivery Protocols

• Safety Measures: All our delivery personnel adhere to strict safety and hygiene protocols, ensuring your food reaches you in the best condition.
• Contactless Delivery: Given the current global scenario, we offer contactless delivery options, ensuring safety for our customers and staff.

19. Allergen Information

• Transparency: We understand the importance of dietary restrictions and allergies. Detailed allergen information is provided for all our menu items, ensuring you make informed choices.
• Special Requests: We accommodate special requests related to allergies, ensuring everyone can enjoy our pizzas without concerns.

20. Loyalty Programs & Promotions

• Enrollment: We offer loyalty programs for our regular customers, ensuring they get the best deals and early access to our specials.
• Terms of Use: All promotions and loyalty rewards have specific terms of use, which are communicated transparently to avoid confusion.